Etech’s world wide centers – Onshore, Nearshore, and Offshore, hold the abilities to customise the solution that greatest match all of your demands. With Etech’s world outreach, Etech is often accessible to aid your shoppers and deliver steady Remarkable encounters.
A group of devoted leaders within the Get hold of Heart business who will be keen about creating a remarkable big difference for our
About us Etech delivers following-generation BPO remedies. A global minority-owned company, Etech has developed and trademarked how to turn your knowledge into strategic insights. Leveraging the strength of artificial furthermore human intelligence Etech boosts instruction and coaching to focus on significant behaviors developing enhanced buyer experiences and shareholder worth. Etech introduced in 2003 with only four hundred workers and a single Get in touch with Heart in Nacogdoches, Texas.
Etech is undoubtedly an omnichannel purchaser engagement solutions service provider for a number of the world’s major and many highly regarded brand names. The knowledge Etech has acquired throughout a wide range of business enterprise verticals will allow us to repeatedly deliver Remarkable, personal shopper activities.
Learn More daily life At Etech Etech thinks in Doing work tricky and playing tricky and strives to make workforce really feel empowered and assured in The task They are really executing.
At QEval, we’re committed to encouraging Make contact with centers strengthen their functionality by crystal clear, actionable insights. Our functionality analytics experiences provide you with a detailed breakdown of agent pursuits, client interactions, and operational bottlenecks, so you may make educated choices that bring on measurable enhancements. With QEval, you don’t just get reports—you have the tools and suggestions to act on them.
Etech’s modern know-how remedies and seasoned leaders recognize your company demands and identify the strategic insights your brand name must generate results.
✅ surprising Added benefits beyond compliance Really don't miss this opportunity to transform your Get in touch with center operations! Schedule a gathering with our specialists:
Metrics like deal with time, CSAT scores, resolution rates, and actionable insights are key to success in 2024. Gone are the days of concentrating solely on call volume. Now, it’s about digging into the standard of each conversation and driving real effects. prepared to get your get in touch with Centre overall performance to the next level? Enroll at QEval University and ???? hear Shawndra’s full Perception below: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
no matter whether it’s minimizing simply call times, increasing agent productivity, or boosting the general client knowledge, our solutions are constructed to drive actual outcomes. Ready to see how QEval will make a distinction with your functions? Call us currently to read more learn more. Speak to Us: #QEvalPerformance #AgentOptimization #ContactCenterSuccess #OperationalEfficiency
The combination of care, trust and Vitality brought towards the small business is what makes the culture at Etech exceptional. Our CEO usually states, “If we take care of our persons, the quantities will handle themselves.”
improving your Make contact with Centre’s effectiveness doesn’t ought to be complicated. With QEval College, you’ll obtain entry to essential resources and training that provide accurate, measurable advancements in agent effectiveness.
Meet Malisha, a shining star on our customer care crew! From tackling tasks to taking pleasure in enjoyment group pursuits, Malisha knows how to help keep the balance involving function and Perform. Her good attitude and team spirit make her a joy to work with.
a gaggle of devoted leaders from the Make contact with center industry who will be obsessed with building a extraordinary variation for our
Here's just some key options of what we provide: ✅ thorough insights into agent general performance as a result of extensive analytics